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Do all things in God who give you strength
Present Content Management Specialist at International Business Machine (IBM)
Past Finance and Admin Business Analyst at International Business Machine (IBM)
Education Technological Institute of the Philippines, Bachelor Degree
Resume Information
Tagline:
Do all things in God who give you strength
Summary:
Demonstrated history of working in the Insurance, Information technology, Healthcare and Services industry. Skilled in Market Research, Intellectual Capital Management, Customer Reference, Microsoft Office (Word, Excel, PowerPoint), Proposal Management, Administrative Assistance, Quality Assurance Testing, SME (Subject Matter Expert) and Customer Service Support (IT).
Intern in United Coconut Planters Life Assurance Corporation (COCOLIFE is biggest Filipino-owned stock life insurance company in the country) as an Oracle Programmer.
Strong community and social services professional with a Bachelor’s Degree in Computer Science from Technological Institute of the Philippines.
Experience:
Company
International Business Machine (IBM)
Job Title
Finance and Admin Business Analyst
Industry
Consulting (IT, Science, Engineering & Technical)
Profession
Services
Date
April 2017 - October 2017
Description
- Performed well in providing Sales Order technical request.
- Performs functions for software development in computer and technical services.
- Records data by operating data entry equipment; coding information; resolving processing problems.
-Responsible for in-depth knowledge research analysis, navigate and understand complex computer/technical industry claims systems.
- Assisting and handling special projects as needed.
Company
International Business Machine (IBM)
Job Title
Content Management Specialist
Industry
Consulting (IT, Science, Engineering & Technical)
Profession
Sales - Corporate
Date
June 2016 - April 2017
Description
- Participate in or lead the development of client deliverable content.
- Anticipate client needs and formulate solutions to client issues regarding document content
- Proactively identify where information knowledge can contribute to a bid's preparation.
- Advise on the most appropriate types and sources of information knowledge for the opportunity.
-Performs administrative works/adhoc to utilize the potential of the team.
Company
International Business Machine (IBM)
Job Title
Proposal Document Manager
Industry
Consulting (IT, Science, Engineering & Technical)
Profession
Sales - Corporate
Date
January 2016 - June 2016
Description
- Manages and supervises the company’s proposal document and deliverables to its clients.
- Perform variety of task from contacting and talking to the sales team to starting building the proposal document and completing it until it is submitted to the company’s clients.
- Make sure that the proposal document is company (IBM) and client compliant.
- Oversees the client requirements to establish a proposal document that is acceptable and will not be rejected by the client to win the bid.
- Liaises with different parties (i.e. Pricing, Legal, Fulfillment, Procurement, etc.) to complete the sales cycle.
- Performs administrative works/Adhoc to utilize the potential of the team.
Company
International Business Machine (IBM)
Job Title
Bid Support Specialist (Intellectual Capital)
Industry
Consulting (IT, Science, Engineering & Technical)
Profession
Sales - Corporate
Date
March 2015 - January 2016
Description
- Assist IBM sellers in delivering a thorough and high quality client-specific response for their end-to-end deals.
- Supports deal teams bidding across all IBM brands and lines of business.
- Actively undertake market research and internal research to locate information, which is necessary to develop good proposals.
- Using sound business knowledge and initiative anticipate, analyze and identify trends in business.
- Provide Market Intelligence to bid teams, based on client needs.
- Performs administrative works/adhoc to utilize the potential of the team.
Company
Accenture Philippines
Job Title
QAT Analyst (Tester Analyst)
Industry
Call Center / IT-Enabled Services / BPO
Profession
Quality Assurance
Date
April 2013 - January 2015
Description
- Responsible for end-to-end transaction processing. Handles issue resolution to ensure department and customers’ needs are met.
- Cross-skilled analyst assigned to process accounts dealing with Health Plans/Insurance.
- Responsible for in-depth knowledge research analysis, navigate and understand complex healthcare industry claims systems.
- Detect aberrant system patterns by doing test claims and trouble shooting.
- Queries mainframe systems to check illegible information on documents in order to enter data correctly.
- Assisting and handling special projects as needed.
- Performs administrative works/adhoc to utilize the potential of the team.
Company
Alliance Software, Inc.
Job Title
Technical Support Staff (Help Desk)
Industry
Computer / Information Technology (Software)
Profession
Computer/Information Technology
Date
November 2012 - April 2013
Description
- Respond to requests for technical assistance in person, via phone, E-Mail.
- Diagnose and resolve technical hardware and software issues. Provide first level technical assistance.
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Provide schedule of our Technical Support Team.
- Performs administrative works/adhoc to utilize the potential of the team.
Education:
School / College
Technological Institute of the Philippines
Qualification
Bachelor Degree
Field of Study
Others
Major
Computer Science
Grade
82
Date
June 2008 - March 2012
Languages:
Language
English
Proficiency
Professional Working Proficiency
Language
Tagalog
Proficiency
Native or Bilingual Proficiency
Skills:
Skill
Microsoft Offices (MS Word, Excel and PowerPoint)
Proficient
Professional Working Proficiency
Skill
Customer Relationship Management (CRM), Basic Trouble Shooting, Java Programming, C++, Web Page Designing, Game Developing, ASAP, GIOM, USPS, Software Development Life Cycle(SDLC)
Proficient
Professional Working Proficiency
Skill
Managing Data Document, Customer Services, Handling Small Group
Proficient
Full Professional Proficiency
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